ACCESSIBILITY STATEMENT

We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

Some parts of this website may not be fully accessible:

some PDF documents may not be fully accessible to screen reader software
some video and audio streams may not have captions
some text and links may have poor colour contrast
maps may be difficult to navigate using screen reader software

What to do if you cannot access parts of this website

If you need information in a different format like accessible PDF, large print, easy read:

• email: contact@shepshedtowncouncil.org
• call: 01509 508872

We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us using the details at the bottom of this website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Shepshed Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content that is not accessible is outlined below.

Non-compliance with the accessibility regulations

We may have some scanned PDF documents on our website e.g. our Annual Governance and Accountability Returns (AGARs). Scanned PDF documents do not comply with the Accessibility Regulations 2018 but these documents can be provided in an alternative format or on alternative media, on request.

Content that is not within the scope of the accessibility regulations

3rd party products

We use Google maps. These may not be accessible to some people. We will always provide the information by alternative means on request
Social media share bars may not meet the required colour contrast levels

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Preparation of this accessibility statement

This statement was prepared on 17^th September 2020.

We used the methodology described in "Website Accessibility Requirements" produced by NALC. This website was tested using the Microsoft Accessibility Insights for Web tool recommend in that publication.

This website was last tested on 16^th September 2020. The test was carried out by 2commune. We used this approach to decide on a sample of pages to test with static content, links and pictures.

………………………………………………………………………………………………………………………………………

Shepshed Library re-opens for click and collect service.

Residents should visit www.leicestershire.gov.uk/click-and-collect
or you can call 0116 305 2695.

Library users will be able to request items using the form on the council's website and a member of the libraries team will be in contact to confirm a date and time for collection.

To help protect staff and customers, hand sanitiser will be available at all sites and any returned items will be quarantined for 72 hours before being put back on the shelves.

…………………………………………………………………………………………………………………………………………

Shepshed Town Council takes Data Protection seriously and when you contact the Council the information you provide (personal information such as name, address, email address, phone number) will be processed and stored so that it is possible to contact you and respond to your correspondence, advise, provide information, send invoices and receipts relating to service provision. Your personal information will not be shared with any third party.